Mutations
createThread
Create a new thread for a customer. Commonly used when a customer submits a contact form or when you want to start a proactive support interaction from your own product. The thread is created in TODO status. You can optionally set a title, priority, assignee, labels, thread fields, tenant, and an externalId for later lookup. Requires the thread:create and thread:read permissions.
MUTATION
createThread(input: CreateThreadInput!): CreateThreadOutput!Arguments
input
required
Returns
thread
error
Mutation
Variables
Response
Mutation
Variables
Response

