Types
ServiceLevelAgreementStatusSummary
A snapshot of the current SLA tracking status for a thread, broken down by SLA type.
object
ServiceLevelAgreementStatusSummaryFields
firstResponseTime
Current tracking status for the first-response-time SLA, if one applies to this thread.
nextResponseTime
Current tracking status for the next-response-time SLA, if one applies to this thread.
firstResolutionTime
Current tracking status for the first-resolution-time SLA, if one applies to this thread.
totalResolutionTime
Current tracking status for the total-resolution-time SLA, if one applies to this thread.
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