Types
ServiceLevelAgreementStatusSummary
A snapshot of the current SLA tracking status for a thread, broken down by SLA type.
object
ServiceLevelAgreementStatusSummaryFields
firstResponseTime
Current tracking status for the first-response-time SLA, if one applies to this thread's tier.
nextResponseTime
Current tracking status for the next-response-time SLA, if one applies to this thread's tier.