Queries
timelineEntry
Fetches a single timeline entry by its ID within a customer’s timeline. Returns null if the entry does not exist.
QUERY
timelineEntry(customerId: ID!, timelineEntryId: ID!): TimelineEntryArguments
customerId
ID!
required
timelineEntryId
ID!
required
Returns
id
ID!
customerId
ID!
threadId
ID!
timestamp
entry
The payload of this timeline entry. Use an inline fragment on the concrete type (e.g. NoteEntry, EmailEntry, CustomerEventEntry) to access type-specific fields.
actor
llmText
String
A plain-text rendering of this timeline entry suitable for use in LLM prompts or search indexing.
Query
Variables
Response
Query
Variables
Response

