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enumTimelineEntryType

Values

HELP_CENTER_AI_CONVERSATION_MESSAGE
CHAT
CUSTOM
EMAIL
NOTE
THREAD_ASSIGNMENT_TRANSITIONED
THREAD_ADDITIONAL_ASSIGNEES_TRANSITIONED
THREAD_STATUS_TRANSITIONED
THREAD_PRIORITY_CHANGED
THREAD_EVENT

A custom event scoped to a single thread, created via createThreadEvent.

CUSTOMER_EVENT

A custom event that appears across all threads for a customer, created via createCustomerEvent.

SLACK_MESSAGE
SLACK_REPLY
MS_TEAMS_MESSAGE
MERGED_THREAD_MESSAGE

A message from a thread that was merged into this thread.

DISCORD_MESSAGE
THREAD_LABELS_CHANGED
THREAD_DISCUSSION
THREAD_DISCUSSION_MESSAGE
THREAD_DISCUSSION_RESOLVED
SERVICE_LEVEL_AGREEMENT_STATUS_TRANSITIONED

A new issue was created in an external tracker (e.g. Linear) and linked to this thread.

A linked issue in an external tracker was deleted.

CUSTOMER_SURVEY_REQUESTED