Types
ServiceLevelAgreementPolicyTarget
One time-to-target promise inside an SLA policy. A policy holds at most one target of each type.
object
ServiceLevelAgreementPolicyTargetFields
id
ID!
minutes
Int!
This target breaches if the SLA is not met within this many minutes.
warnBefore
pauseOnStatusDetailTypes
The thread status details that pause this resolution-time clock. Empty means the clock never pauses. Null for first-response and next-response targets.
businessHoursSchedules
The business hours schedules this SLA target is tracked against. Empty if tracked 24/7.
createdAt
createdBy
updatedAt
updatedBy
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