autoresponder

QUERY

autoresponder(autoresponderId: ID!): Autoresponder

Arguments

autoresponderId

ID!

required

Returns

Autoresponder

ID!

name

String!

order

Int!

Priority order used to determine which autoresponder fires first when multiple autoresponders match a thread. Lower values are evaluated first.

messageSources

[AutoresponderMessageSource!]!

The message sources (e.g. EMAIL, CHAT) this autoresponder applies to. A thread must be created from one of these sources for the autoresponder to be eligible.

conditions

[AutoresponderCondition!]!

Additional conditions that must all be satisfied for the autoresponder to fire, such as the thread being in a specific tier, outside business hours, or having a particular label.

textContent

String!

Plain-text version of the reply body sent to the customer.

markdownContent

String

Optional Markdown version of the reply body. When present, it is used instead of textContent for channels that support rich formatting.

isEnabled

Boolean!

Whether this autoresponder is active. Disabled autoresponders are stored but never triggered.

responseDelaySeconds

Int!

Number of seconds to wait after thread creation before sending the auto-reply. A value of 0 means the reply is sent immediately.

createdAt

createdBy

updatedAt

updatedBy

Query

query Autoresponder($autoresponderId: ID!) {
  autoresponder(autoresponderId: $autoresponderId) {
    id
    name
    order
    messageSources
    conditions {
      __typename
      ... on AutoresponderTierCondition {
        tierId
      }
    }
    textContent
  }
}

Variables

{
  "autoresponderId": "id"
}

Response

{
  "data": {
    "autoresponder": {
      "id": "id",
      "name": "string",
      "order": 1,
      "messageSources": [
        "EMAIL"
      ],
      "conditions": [
        {
          "__typename": "AutoresponderTierCondition",
          "tierId": "id"
        }
      ],
      "textContent": "string"
    }
  }
}

⌘I

Query

query Autoresponder($autoresponderId: ID!) {
  autoresponder(autoresponderId: $autoresponderId) {
    id
    name
    order
    messageSources
    conditions {
      __typename
      ... on AutoresponderTierCondition {
        tierId
      }
    }
    textContent
  }
}

Variables

{
  "autoresponderId": "id"
}

Response

{
  "data": {
    "autoresponder": {
      "id": "id",
      "name": "string",
      "order": 1,
      "messageSources": [
        "EMAIL"
      ],
      "conditions": [
        {
          "__typename": "AutoresponderTierCondition",
          "tierId": "id"
        }
      ],
      "textContent": "string"
    }
  }
}

Queries

Mutations

Types

Arguments

Returns