FeatureKey

BUSINESS_HOURS

SLACK_DISCUSSIONS

SERVICE_LEVEL_AGREEMENTS

DATA_IMPORTERS

ZENDESK_IMPORTER

INTERCOM_IMPORTER

SALESFORCE_IMPORTER

HELPSCOUT_SYNC

HUBSPOT_SYNC

INCIDENTIO_INTEGRATION

ATTIO_IMPORTER

FRESHDESK_IMPORTER

ROOTLY_INTEGRATION

MS_TEAMS_INTEGRATION

LIVE_CHAT

ESCALATION_PATHS

DISCORD_INTEGRATION

WORKFLOW_RULES

CONNECTED_CUSTOMER_SLACK_CHANNELS

CONNECTED_SUPPORT_EMAIL_ADDRESSES

INSIGHTS_LOOKBACK_DAYS

BILLING_ROTA_SEATS

MORE_ACTIVE_ENG_ROTA_SEATS

AI_SUGGESTED_RESPONSES

TEAM_REPORTING

CUSTOMER_SURVEYS

HELP_CENTER

AI_AGENT

AI_ASSISTANT

CUSTOM_ROLES

CURSOR_AGENTS

SSO