Types
NextResponseTimeServiceLevelAgreement
An SLA that tracks the time from each new customer message until a teammate replies. Requires a first-response-time SLA to exist on the same tier.
object
NextResponseTimeServiceLevelAgreementImplements
Fields
id
ID!
nextResponseTimeMinutes
Int!
This SLA will breach if it does not receive a next response within this many minutes.
useBusinessHoursOnly
Boolean!
threadPriorityFilter
[Int!]!
threadLabelTypeIdFilter
breachActions
[BreachAction!]!
createdAt
createdBy
updatedAt
updatedBy