Mutation

mutation CreateServiceLevelAgreement($input: CreateServiceLevelAgreementInput!) {
  createServiceLevelAgreement(input: $input) {
    serviceLevelAgreement {
      id
      useBusinessHoursOnly
      businessHoursSchedules {
        id
        name
        slots {
          __typename
        }
        createdAt {
          __typename
        }
        createdBy {
          __typename
          ... on UserActor {
            __typename
          }
        }
        updatedAt {
          __typename
        }
      }
      threadPriorityFilter
      threadLabelTypeIdFilter {
        labelTypeIds
        requireAll
      }
      breachActions {
        __typename
        ... on BeforeBreachAction {
          __typename
        }
      }
    }
    error {
      message
      type
      code
      fields {
        field
        message
        type
      }
    }
  }
}

Variables

{
  "input": {
    "tierId": "id",
    "serviceLevelAgreement": {
      "breachActions": [
        {}
      ]
    }
  }
}

Response

{
  "data": {
    "createServiceLevelAgreement": {
      "serviceLevelAgreement": {
        "id": "id",
        "useBusinessHoursOnly": true,
        "businessHoursSchedules": [
          {
            "id": "id",
            "name": "string",
            "slots": [
              {
                "__typename": "BusinessHoursSlot"
              }
            ],
            "createdAt": {
              "__typename": "DateTime"
            },
            "createdBy": {
              "__typename": "UserActor"
            },
            "updatedAt": {
              "__typename": "DateTime"
            }
          }
        ],
        "threadPriorityFilter": [
          1
        ],
        "threadLabelTypeIdFilter": {
          "labelTypeIds": [
            "id"
          ],
          "requireAll": true
        },
        "breachActions": [
          {
            "__typename": "BeforeBreachAction"
          }
        ]
      },
      "error": {
        "message": "string",
        "type": "VALIDATION",
        "code": "string",
        "fields": [
          {
            "field": "string",
            "message": "string",
            "type": "VALIDATION"
          }
        ]
      }
    }
  }
}

Mutations

createServiceLevelAgreement

Create a service level agreement (SLA) for a tier. Each SLA commits your team to a time target and can be scoped by thread priority and/or label type. Provide exactly one of firstResponseTimeMinutes (time from thread creation to first reply), nextResponseTimeMinutes (time from each customer message to the next reply), firstResolutionTimeMinutes (time from thread creation to first Done), or totalResolutionTimeMinutes (time from thread creation to Done, including after reopen). A nextResponseTimeMinutes SLA can only be created if a firstResponseTimeMinutes SLA already exists on the same tier. Requires the serviceLevelAgreement:create permission.

MUTATION

createServiceLevelAgreement(input: CreateServiceLevelAgreementInput!): CreateServiceLevelAgreementOutput!

Arguments

input

CreateServiceLevelAgreementInput!

required

Returns

CreateServiceLevelAgreementOutput!

serviceLevelAgreement

ServiceLevelAgreement

error

MutationError