Mutations

createServiceLevelAgreement

Create a service level agreement (SLA) for a tier. Each SLA commits your team to responding within a specified time window and can be scoped by thread priority and/or label type. Provide either firstResponseTimeMinutes (time from thread creation to first reply) or nextResponseTimeMinutes (time from each customer message to the next reply), but not both in a single call. A nextResponseTimeMinutes SLA can only be created if a firstResponseTimeMinutes SLA already exists on the same tier. Requires the serviceLevelAgreement:create permission.

MUTATION

createServiceLevelAgreement(input: CreateServiceLevelAgreementInput!): CreateServiceLevelAgreementOutput!

Arguments

input

CreateServiceLevelAgreementInput!

required

Returns

CreateServiceLevelAgreementOutput!

serviceLevelAgreement

ServiceLevelAgreement

error

MutationError

Mutation

mutation CreateServiceLevelAgreement($input: CreateServiceLevelAgreementInput!) {
  createServiceLevelAgreement(input: $input) {
    serviceLevelAgreement {
      id
      useBusinessHoursOnly
      threadPriorityFilter
      threadLabelTypeIdFilter {
        labelTypeIds
        requireAll
      }
      breachActions {
        __typename
        ... on BeforeBreachAction {
          __typename
        }
      }
      createdAt {
        unixTimestamp
        iso8601
      }
    }
    error {
      message
      type
      code
      fields {
        field
        message
        type
      }
    }
  }
}

Variables

{
  "input": {
    "tierId": "id",
    "serviceLevelAgreement": {
      "useBusinessHoursOnly": true,
      "breachActions": [
        {}
      ]
    }
  }
}

Response

{
  "data": {
    "createServiceLevelAgreement": {
      "serviceLevelAgreement": {
        "id": "id",
        "useBusinessHoursOnly": true,
        "threadPriorityFilter": [
          1
        ],
        "threadLabelTypeIdFilter": {
          "labelTypeIds": [
            "id"
          ],
          "requireAll": true
        },
        "breachActions": [
          {
            "__typename": "BeforeBreachAction"
          }
        ],
        "createdAt": {
          "unixTimestamp": "string",
          "iso8601": "string"
        }
      },
      "error": {
        "message": "string",
        "type": "VALIDATION",
        "code": "string",
        "fields": [
          {
            "field": "string",
            "message": "string",
            "type": "VALIDATION"
          }
        ]
      }
    }
  }
}

⌘I