Types
FirstResponseTimeServiceLevelAgreement
An SLA that tracks the time from thread creation until a teammate sends the first reply.
object
FirstResponseTimeServiceLevelAgreementImplements
Fields
id
ID!
firstResponseTimeMinutes
Int!
This SLA will breach if it does not receive a first response within this many minutes.
useBusinessHoursOnly
Boolean!
threadPriorityFilter
[Int!]!
threadLabelTypeIdFilter
breachActions
[BreachAction!]!
createdAt
createdBy
updatedAt
updatedBy